IPTV Refund Policy

1. Try before you buy

We strongly recommend every customer activate the IPTV free trial before purchasing a paid plan. The trial gives you full access to channels, sports and 4K streams so you can test the service on your Firestick, Smart TV or mobile device before committing.

2. Refund eligibility

• Refund requests must be submitted within 7 days of purchase.
• The issue must be a verifiable technical problem we cannot resolve.
• You must allow our support team a reasonable window to troubleshoot.
• Refunds are not granted for change of mind once the line is active and working.

3. Technical issue handling

Before any refund, our UK-based engineers will help you diagnose and fix the problem. Most IPTV issues — buffering, app setup, Firestick configuration — are solved in minutes. See our guide to fixing IPTV buffering on Firestick for self-service tips.

4. Non-refundable situations

• Slow or unstable home internet connection.
• Incompatible third-party hardware not supported by IPTV apps.
• ISP throttling or regional blocks outside our control.
• Account sharing beyond the permitted device limit.

5. How to request a refund

Contact our team through the IPTV contact page or directly on WhatsApp. Include your order reference, device, and a short description of the issue. We respond to refund requests within 24 hours on business days.

6. Processing time

Approved refunds are processed within 5–7 business days back to the original payment method.

7. Updates to this policy

We may revise this IPTV Refund Policy to reflect changes in our service or UK consumer law. The “last updated” date at the top shows the latest revision.